Community Update

I am really quite sad to have to write such a negative review about Paws Pet Resort and Spa in Cheshire. After thinking long and hard I realized that I rely on reviews when choosing a boarding facility for my dog, so I have a responsibility to provide a review for others.

We have boarded our lab there for periodic overnight and occasional weeklong periods for almost five years. The facilities are clean and inviting and the staff is invariably pleasant.

The care of our dog, however, has markedly declined.

Thinking that socialization was very important we always signed her up for their “play-school” when she was there. One day when we picked her up she had a bite, confirmed by our veterinarian. No one at Paws had noticed, even though we paid for individual play sessions (every day) in addition to play school. Other times there were deep scratches. Same response. We are first time dog owners and perhaps should have been more savvy, but she seemed to like it there so we kept on going. We did, though, stop her participation in play school since the supervision during that activity was obviously lacking.

This past week (during a day boarding) they forgot to feed her dinner. They also forgot to give her either of the two snacks that we sent with her, as we always do. In addition, she did not receive her medicine that day. When we left a message asking for a call from the owners, we eventually received a call from one of the staff.

Paws has become a successful business but in the process has apparently lost the attention to detail and the direct personal involvement of the owners. Although some of the staff are absolutely excellent, your dog’s care is dependent on who happens to be there that day. It is a shame. It is no longer Paws Pet Care. It is only a business. They will not see us again.