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Paws Pet Resort and Spa

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If you've ever felt guilty about having to leave your pet behind, then you've probably never brought them to Paws Pet Resort and Spa. While enjoying their stay, pets are treated as if they are royalty in one of many luxurious accommodations that includes suites with views of beaches and gardens or mini-mansions.
Whether spending just the day or several nights, pets receive proper, loving attention from the staff through walks and focused play time with or without other guests. Pets often have movies or music played for them and there is even the option for owners to keep an eye on their pet through the facility's many web cams. Grooming is offered by experienced and friendly staff for all breeds of dogs and cats at competitive prices. Don't forget to check out the shop that sells toys and leashes as well as dog nail polish and hand made gourmet treats.
312 E Johnson Ave, Cheshire, CT 06410
(203) 250-7297 www.pawspet.com
  • Fax: 203-272-3587
  • Accessibility Details: Handicapped Parking, sloped walkway from parking lot into building
  • Hours: Call for information
  • Accessible: yes
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Paws Pet Resort & Spa April 13, 2014 at 10:30 pm
We sincerely apologize for your bad experience on the day in question. We take pride in the careRead More we provide for all of our guests each day. We do provide supervised group playtime on a regular schedule each day. We have experienced, trained team members solely responsible for supervising group play. They work to enforce a safe environment during playtime. We must keep in mind that dogs enjoy to play wrestle and this can involve mouthing, though we strongly discourage it. Canine teeth can be sharp and there is a possibility of injury; just as when you sign your child up for a sport. We are aware of incidents concluding in any serious injury. We always follow our protocol of informing the owner immediately after attending to the injury. All our staff members follow the same procedure. The dogs are never left unsupervised in a group environment. We offer to feed a dog snacks, lunch, or dinner during a day board or a daycare stay. We keep all of our guests on the same schedule. Dinner is served between 4:00 pm and 4:30 pm at our facility. This particular situation was a special request, “Feed her at 6:00 pm if we have not picked her up yet.” She was picked up very shortly after 6:00 pm. Her meds were mixed in with her prepackaged meal. When the mistake was discovered, 5 minutes later, the owners were called and made aware. We were honest and wanted to be sure she received her medication. While working with animals, you must keep in mind that sometimes staff needs to take care of something unexpectedly. A dog may need to go to the bathroom or need insulin, for example. A meal may be put down at 12:05 pm instead of 12:00 pm. We like to address any dissatisfaction immediately. The manager heard this message you left before the owner. She called immediately, out of concern, not in place of the owner.
Sarah MacDonald April 19, 2013 at 12:43 pm
Please try Sarah's Pet Sitting www.sarahspetsittingonline.com
Paws Pet Resort & Spa April 13, 2014 at 10:30 pm
We sincerely apologize for your bad experience on the day in question. We take pride in the careRead More we provide for all of our guests each day. We do provide supervised group playtime on a regular schedule each day. We have experienced, trained team members solely responsible for supervising group play. They work to enforce a safe environment during playtime. We must keep in mind that dogs enjoy to play wrestle and this can involve mouthing, though we strongly discourage it. Canine teeth can be sharp and there is a possibility of injury; just as when you sign your child up for a sport. We are aware of incidents concluding in any serious injury. We always follow our protocol of informing the owner immediately after attending to the injury. All our staff members follow the same procedure. The dogs are never left unsupervised in a group environment. We offer to feed a dog snacks, lunch, or dinner during a day board or a daycare stay. We keep all of our guests on the same schedule. Dinner is served between 4:00 pm and 4:30 pm at our facility. This particular situation was a special request, “Feed her at 6:00 pm if we have not picked her up yet.” She was picked up very shortly after 6:00 pm. Her meds were mixed in with her prepackaged meal. When the mistake was discovered, 5 minutes later, the owners were called and made aware. We were honest and wanted to be sure she received her medication. While working with animals, you must keep in mind that sometimes staff needs to take care of something unexpectedly. A dog may need to go to the bathroom or need insulin, for example. A meal may be put down at 12:05 pm instead of 12:00 pm. We like to address any dissatisfaction immediately. The manager heard this message you left before the owner. She called immediately, out of concern, not in place of the owner.
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